PRIVACY POLICY | Mharo Khet

have you watched the sun paint the sky?

At Mharo Khet, we strive to offer our guests a fun, memorable, safe, and welcoming farm stay experience. Our fields policy is an integral part of your stay agreement, and all guests are expected to comply with its terms and conditions. Please note that the fields policy is subject to change.

check-in and check-out timings

Check in: 3:00 pm (IST) Check-out 11:00 am (IST). Early check-in is offered based on availability.

Please contact our team on hello@mharokhet.com | +91-99500 23121 to request for early check-in.

Should you require a later check-out, please contact the Front Desk a day prior to your scheduled departure; late check-outs are permitted only till 3:00 pm. For any check-out after 3:00 pm, a full day tariff will be charged.

check-in requirements

Guests must be at least 18 years old to make a reservation and check-in.

For security and fraud prevention, guests are required to verify their identity by presenting a valid government issued photo ID (Aadhar card, state driver’s license, or passport) at check-in.

Guests making a reservation must provide valid contact details, including their first and last name, phone number, and email ID. Additionally, the names of all guests staying in the cottage must be registered.

cancellations
Lean Season (1st April – 30th September)
To avoid forfeiting the full advance payment, reservations must be cancelled at least fifteen (15) days before the arrival date. Cancellations made within fifteen (15) days of arrival will result in the forfeiture of the entire amount.

Peak Season (1st October – 31st March)
To avoid forfeiting the full advance payment, reservations must be cancelled at least thirty (30) days before the arrival date. Cancellations made within thirty (30) days of arrival will result in the forfeiture of the entire amount. If the cottage tariff and meal plan are fully paid, the reservation will be held until 11:00 AM on the morning after the scheduled arrival date.

payments

To confirm a reservation, guests are required to pay a 50% advance of their room tariff/meal plan.

We accept payments via cash, bank transfer, UPI, and debit or credit cards through payment gateways. All payments must be made in INR, as checks and foreign currency are not accepted. The balance 50% payment needs to be made at least fifteen (15) days prior to check-in date. For overseas transactions, the net amount received after deducting exchange fees, overseas transaction charges, and bank fees must match the total amount due.

rates

All rates are quoted in INR and are subject to change without prior notice. Prices listed on the Mharo Khet website, online travel agent platforms, or any other promotional materials may be adjusted at our discretion at any time.

refunds

Refunds, if any, shall be done after deduction of payment gateway and other processing charges.

maximum occupancy

The maximum occupancy for all our cottages is either 2 adults or 2 adults with 1 child (11 years or younger). If the number of guests exceeds this limit, an additional cottage must be rented to ensure proper accommodation.

children

Children aged 4 and under are considered infants and may stay for free when sharing a room with at least one paying adult, using existing bedding. Children aged 5 to 11 must use additional bedding (floor mattress) and are charged special rates.
Parents and guardians are legally responsible for supervising their children at all times. For safety reasons, children should not be left unattended in cottages or allowed to wander the farm fields unsupervised.
Children under 10 must be accompanied and supervised by an adult while in the swimming pool.
Guests under 18 are not permitted in the bar at any time.

visitors

We welcome our resident guests to have visitors at the farm, but limited to a maximum of 2 visitors per cottage. Please note, upon arrival, visitors must inform the front desk and register their ID card; they should be accompanied by the registered guest at all times. Guests are requested to not have their visitor’s stay beyond 8:00 pm, and refrain them for using guest amenities such as the swimming pool.

non-smoking

All our cottages and buildings are strictly non-smoking to ensure a safe, clean, and comfortable environment for our guests and staff. Smoking can create odours that are difficult to remove from the air, rugs, walls, and furniture. If you wish to smoke, please ask a team member to direct you to the nearest designated smoking area on the farm. Guests who do not comply will be charged a cottage recovery fee equivalent to the current cottage tariff to cover the extensive costs of restoring the space to a smoke-free condition.

linen changing

Your comfort is our priority. For guests staying multiple nights, bed linen and used towels are replaced with fresh ones on alternate days. Should you like it to be done daily, please let us know. We have a strong commitment towards water conservation and deeply believe that small steps can make a big impact. For any additional questions or concerns, please feel free to contact our Front Desk.

special requests

While all requests are recorded in our reservation system and we do our best to fulfill them, we cannot guarantee availability in advance.

pets

Mharo Khet is a pet friendly space. We have certain rules for guests getting their pets.

Guests are responsible for ensuring their pets are well-behaved, properly cared for, and that waste is appropriately managed throughout their stay. Maximum of 1 pet per cottage is allowed.
Only specific cottages are designated for pet accommodation. If these cottages are unavailable, we will not be able to accommodate pets in any other cottages. Pets are not allowed to sleep on the guest beds, sofas or any upholstered furniture.
Due to health standards, pets are not allowed in the dining spaces (Samaa, Paeru) or pool (Aab); pet parents are requested to keep their pets on leash at all times when outside the cottages.
If we receive complaints about noise disturbances, such as barking, we will kindly ask you to address the situation promptly.
Samaa, our all day dining space, offers a pet-friendly menu. Please feel free to order food for your pets from there.
Pet Fees (for resident guests):
INR 10,000 plus taxes per room, day hotel fees for 1 pet is applicable.
INR 5,000 plus taxes additional cleaning & sanitisation fees will be applicable.
INR 10,000 refundable deposits will be taken against any damages that may occur due to the pet.

alcohol

Registered guests of legal drinking age may bring their own alcoholic beverages but must consume them within their cottages. Personal alcohol is not permitted in any public area of the farm.

parking

Vehicle owners park at their own risk. Mharo Khet is not liable or responsible for any vehicle, its occupants, or its contents while in operation or parked on the property.

noise

Mharo Khet is a place for quietude and solace. We request you to respect those around you, and to that end prohibit excessive noise on these premises. In the event of disturbance, one polite request will be given to reduce the noise. If our request is not followed the guest will be asked to leave the farm without refund.

firearms & weapons

The safety and security of our guests and staff are our top priorities. Our Firearms and Weapons Policy is in place to ensure the protection of all guests, vendors, staff, and property and applies to the presence of firearms and weapons on hotel premises. Guests who are legally permitted to carry a firearm or weapon may bring them onto the farm premises for storage purposes only, with the understanding that they are personally responsible for adhering to the following guidelines:

Guests must abide by all the local laws
Fireman and weapons must be appropriately registered
Firearms must be unloaded
No cleaning of firearms is permitted on farm premises
Firearms and weapons must be safeguarded and secure in either a locked, hard sided firearms container or a soft gun case provided by the guest at all times and clearly labelled with their name and contact information. Guests and vendors who do not comply with our policy may be required to leave the farm premises and could face further legal action. This policy does not apply to law enforcement officers and designated military personnel who are on duty and required to carry firearms as part of their official responsibilities.

quiet hours

12:00 am to 8:00 am. If you notice a disruptive guest, please inform the front desk immediately via room phone or in person.

disarray/ damage/ theft

Disarray after check-out: Guest rooms left in disarray, with waste scattered around or excessively dirty, will incur cottage recovery fees which constitutes of deep cleaning, administrative, and third-party maintenance fees. The cottage recovery fee is equivalent to the current cottage tariff to cover the extensive costs of restoring the space to its original condition.
Damage/ Theft: You are responsible for any damage caused to the cottages, farm premises, or property, whether due to a deliberate, negligent, or reckless act, by you or anyone in your party, regardless of whether they are staying at the farm. Mharo Khet reserves the right to request compensation for any damages incurred.

lost & found

Mharo Khet is not responsible for lost, misplaced, stolen, or damaged valuables or belongings. If you realise you have left behind an item, please contact us immediately on hello@mharokhet.com | +91-99500 23121, and we will do our best to assist in locating it. While we are not liable for items left behind, any non-perishable belongings found after departure will be logged and stored securely for up to thirty (30) days. Perishable items, clothing, and miscellaneous toiletries will be discarded.

return items

We are happy to return your lost item(s) via courier. However, guests will be responsible for covering the shipping charges.